Weeknotes S02E01

What did you do?

This week, I think it boils down to a couple of themes. One big one, and some smaller ones.

Communicate. And then communicate some more

Firstly, communicating, helping others communicate, connecting people so they can communicate, working out ways of communicating that work for everyone.


When you’re doing something new, you need clarity about where you are going, what you’re going to do, and how and when you’re going to get there. Recently, I put together a strategy based on work we’d done internally, and with inspiration from the work of Maike Klip from the Dutch government’s Executive Agency of Education and her blogging about using the 8 Pillars of User Research to work out her research strategy. Because the 8 pillars map out the way ReOps is connected to user research, it also works perfectly to work out your strategy for Ops. Part of that work was also finally (I’ve had this on my to-do list for years) making myself a Tree of Ops, inspired by the Tree of Up. So, I have the where, what and how. This week was about working out when, and what success looks like (how we’ll know when we get there).

Infrastructure — the big thing that supports the small ‘o’ Ops

Something I’ve struggled to articulate well over the past few years, is how much ReOps needs something physical to facilitate showing how everything is connected. It’s an imperfect analogy, but some parts of running ReOps are exactly like running a product team (hence the use of the Tree of Ops). The product is also the service, and that’s why it is an imperfect analogy. Suffice to say that the product of ReOps has been on my mind this week — all I can say is there’s a lot to do!

Research socialisation (not just sharing research)

Every time I spoke to someone this week, in or out of work, if they wanted to talk about research outputs (or communication!), it was about this little thing that we don’t give enough attention to: research socialisation. Outside work, I’ve been mentoring a researcher doing a post grad in a related field, and this was one of the nuts she needed to crack this week.

What are you thinking about?

Not an exhaustive list

Anything else?

Oh I think that was quite enough for one week! Besides, we’re trying to find a new house and move, and there’s a mountain of to-be-filled cardboard boxes in front of me as I type…til next time friends, have a good week!



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Brigette Metzler

Brigette Metzler

researcher, counter of things, PhD student, public servant…into user research, information architecture, ontology, data. Intensely optimistic.